Increased security and structured key management at AX The Palace Hotel

In the past, all keys were stored in envelopes that were sealed with tape and signed over and then placed in a wooden key box. The keys were checked in and out from the box using a log sheet.

“The way we store keys now is a lot more controlled, the keys can be accessed hassle free 24/7 and we save valuable time and costs by reducing the manual and time-consuming labor we needed to do before. The security has also increased as the keys are only accessible by those who have been granted access. Passwords are changed regularly to further increase the security,” says Shawn German, Property Manager at AX Hotels Sliema Malta.

The past few years AX Hotels Sliema managed to reduce the number of keys that they are handling to about half in both of their Sliema properties. The keys that they handle now are therefore the more important and valuable ones.

“Our hotel manager and general manager researched different products and Creone was the best overall product on the market that we could find, so we decided to go with Creone. The most important feature with KeyBox and KeyWin is that we now have a report over which keys are being used and can track by who,” says Shawn German.